NVQ 5 Communication - 3308 Words

Level 5 Diploma in Leadership and Management Unit 1. Use and Develop Systems that Promote Communication 1. Be able to address the range of communication requirements in own role. 1.1 Review the range of groups and individuals whose communication needs must be addressed in own role. 1.2 Explain how to support effective communication within own job role. 1.3 Analyse the barriers and challenges to communication in own role. 1.4 Implement a strategy to overcome communication barriers. 1.5 Use different means of communication to meet different needs. Within my role there are many individuals to communication with. Staff range from therapists, recovery workers, finance department. Managers, Admin staff, Education and employment staff, HR†¦show more content†¦The issue of power will always be present, however this needs to be addressed through building healthy trusting relationships between staff and service users and ensuring there are adequate reporting systems should this become an issue. Staff and service user belief and value systems can cause communication issues. It is important to put your own beliefs and values to one side and be open minded to others. If we rigidly place upon others our beliefs and values this will effect communication. When communicating with family members it is important to respect confidentiality both from the family member and the service user. Knowing so much about a service user over a period of 6 months can cause complacency in what staff know about a client and where communicating with family can become controversial. I always check out who is calling or enquiring about a client before disclosing any information. Client confidentiality contracts are signed by service users and next of kin is identified. Staff members also sign a confidentiality agreement to ensure there are procedures should confidentiality be broken. When communicating with outside agencies, issues occasionally arise. It can be very difficult to get hold of specific people. Phone calls and/or paperwork may not be returned. Simply marking an e mail URGENT can help. Logging any communication between organisations can be useful as it provides evidence of calls, e mails, texts etc. ServiceShow MoreRelatedNCFE EVIDENCE TRACKING SHEET5458 Words   |  22 PagesNCFE Level 5 NVQ Diploma in Occupational Health and Safety Practice (600/0054/5) Evidence Tracking Sheet Learner name: NCFE Level 5 NVQ Diploma in Occupational Health and Safety Practice (600/0054/5) Evidence Tracking Sheets Tracking your evidence During your course your Assessor will ask you to carry out work either in the classroom, in your workplace or at home which you’ll keep as evidence of your learning. 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I advertise the qualification to schools in Newcastle-upon Tyne via Newsletters, e-mails to administrationRead MoreUnit 1 Err 2011683 Words   |  9 Pagesmy job I need to keep all such information private. Grievance procedure I would follow instructions of company hand book. Conflict management is identifying and handling the situation in a fair sensible manner. Skills required are effective communication, problem solving and negotiating with a focus of interest. Anti-discriminatory practise is the main strategy in combating discrimination. 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